1. Eligibility for Refunds
You may be eligible for a refund if:
a. The item is unused, in its original packaging, and in a resalable condition.
b. You request the refund within 3 days of receiving your order.
2. Non-Refundable Items
Certain items may not be eligible for a refund, including:
a. Jewellery,Grocery,Cosmetics & Toys.
b. Opened or used items.
c. Perishable goods.
d. Customized or personalized items.
e. Sale or clearance items.
3. How to Request a Refund
To initiate a refund:
Contact our customer service team at [jannsonssupermall@gmail.com] or [057-2365244].
Provide your order number and the reason for the return.
Follow the instructions provided by our team for returning the item.
4. Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).
We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 days.
6. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
7. Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page, and your continued use of our services will signify your acceptance of the updated policy.
8. Contact Us
For any questions regarding our refund policy, please contact us:
JAANSONs SUPERMALL
Address :- Main gt road haji shah chok attock.
Phone Number :-057-2365244.
Email Address :-jannsonssupermall@gmail.com.